Cardiff PostalBrand bible · v1.6← Back to the website
Brand bibleVersion 1.6 · September 2026
Cardiff Postal

The sign is the brand.

How Cardiff Postal looks, sounds and behaves online: built from the lit sign on FM 1463, the red wall inside, and what 534 customers have said on Google.

01

The store

A locally owned pack, ship and print store in Suite 40 of a shopping center on FM 1463, in the Cardiff Ranch area of Katy. Under new ownership since January 2023.

Four carriers, one counter.

UPS, FedEx and USPS, plus DHL Express for international, at a single counter, with packing, printing, a notary, passport photos, private mailboxes, fax and scanning in the same room. The trucks of three carriers park at the door; the store's own photos prove it.

Customers keep coming back to the same thing: kindness. Google's own topic list for the reviews leads with "kind staff", and the store has replied to 514 of 534 reviews (some replies predate the current owner).

What we sell, in order of the website

  1. Shipping
  2. Packing and boxes
  3. Drop-offs and returns
  4. Printing and copies
  5. Notary public
  6. Passport photos
  7. Mailbox rental
  8. Fax, scan and supplies

Hours

Monday to Friday: 9 AM to 6 PMSaturday: 9 AM to 2 PMSunday: Closed

02

Name and sign

People find this store from the road. The website looks like what they see: white channel letters with dark returns, two lines, spaced dots.

Cardiff PostalPack . Ship . Print & More
  • The web wordmark is typeset from the sign (Source Sans 3 Black, all caps). It is not a new logo.
  • The owner's real logo is a script "Cardiff Postal" with a blue globe and red map pin (seen on the counter mat). Use it only from a full-size file supplied by the owner. Never trace or redraw it.
  • Always Cardiff Postal. In page titles, pair it with Katy, TX: on its own, "cardiff postal" autocompletes to the Welsh city's postcodes.
  • Never "PostNet", "Cardiff PostNet" or "Cardiff Postal Net" (old listings the owner should clean up). No Welsh or UK imagery.
  • The sign's spaced dot (Pack . Ship . Print) is the one decorative device in type. Red on the site, white on the sign.

03

Colour

One accent. Carrier colours (FedEx purple and orange, UPS brown, USPS blue, DHL yellow) appear only inside real photos, never as interface colour.

  • #16191B
    Sign BlackText, the header, dark bands, the footer. The dark returns on the storefront letters.
  • #B8282F
    Cardiff RedThe one accent: Call buttons, the tape, the eyebrow rule, the next-pickup chip. The store's red accent wall.
  • #F05A5F
    Red on DarkRed text on Sign Black, where Cardiff Red is too dark to read.
  • #FFFFFF
    Letter WhitePage background and the lit letters.
  • #F5F2EC
    StuccoAlternate light band. The warm facade, lightened.
  • #EBE6DC
    Stucco DeepTab rails, image mats, quiet fills.
  • #5B5750
    LimestoneSecondary text on light backgrounds.
  • #1F8A4C
    Open GreenOnly the 'Open now' dot and checklist ticks. Never a button.

Rough share of any page: white 55, sign black 25, stucco 12, red 8.

04

Typography

Source Sans 3 · 900 · all caps

Four carriers. One counter.

Headlines and the wordmark. Tight, heavy, like the channel letters. On dark, add the "return": a hard 2 to 3px dark shadow under the white letters.

Source Sans 3 · 400 / 700 / 800

Bring a current photo ID and your unsigned document, and call ahead to make sure the notary is in.

Everything people read. Labels in 800 caps with wide tracking.

JetBrains Mono · 500

4:30 PM · 1Z999AA10123456784 · STE 40 PMB 123

The shipping-label voice: times, tracking numbers, addresses, credits. Never for sentences.

05

Voice

A neighbor behind a counter: plain, specific, helpful before you ask. Short sentences. Real details over adjectives.

Say

  • "Not sure which carrier? We can quote more than one so you can choose."
  • "Call ahead to make sure the notary is in."
  • "Bring it boxed, bring it loose or bring the label."
  • "Times can change, so if it's close, call first."

Never say

  • "Lowest price", "best price in town", "guaranteed", "damage-free".
  • "Post office", "official USPS location", "USPS certified".
  • "Notario" or "notario publico", ever. No legal-expertise claims.
  • Speed promises ("ready in minutes", "same day") or "free" offers without their terms.
  • Em dashes or en dashes. Use a comma, a colon or a full stop.

06

Graphics

Three devices, all borrowed from the counter: packing tape, a departures board and a shipping label.

The tape: red packing tape printed with the sign's words, tilted 1.2°, sliding slowly over a black backing cut along the same tilt, so neither end ever shows white. Still for reduced motion. The only thing on the site that moves on its own: no pulsing dots, no bouncing hints, no drifting rows.

Service icons: 48px grid, 2.2 stroke, round caps, white on sign black.

Ship toKATY TX 774
Cardiff Postal4031 FM 1463 Rd, Suite 40
Katy, TX 77494

The label: hard black border, offset shadow, mono details, barcode rule. Used for the address and the PMB builder.

07

Photography

Only real photos of this store. No stock, no AI images, no carrier press shots.

The Cardiff Postal storefront on FM 1463 with its lit sign, Pack . Ship . Print & More, and a brown UPS package truck parked at the entrance
A UPS truck at the front door
A smiling Cardiff Postal team member at the front counter with a FedEx box ready to ship
At the counter with a FedEx box
A Cardiff Postal team member feeding a large print through a blue laminating machine in front of the red wall
Laminating a large print in store
A wall of numbered private mailboxes inside Cardiff Postal
The private mailbox wall
  • Sources: the store's own uploads to its Google profile (credit "Cardiff Postal"), and customers' review photos (credit first name, last initial, "Google review").
  • Blur before publishing: licence plates, carrier drivers caught in passing, third-party window ads, every shipping label and customs form, any child's face or name, and the USPS eagle wherever the store's own signage shows it legibly (the We Ship window poster, the counter mat, and the carrier logo row on the drop-off poster at the counter, whose DHL, UPS and FedEx marks stay), so no photo carries a readable USPS logo or four-logo strip. Carrier trucks keep their own markings, and a USPS mark too small to read in a wide shot stays as photographed. The pipeline is _source/photos/process-photos.js; check every blur at 100% with check-redactions.js.
  • Never use: the old-hours door photos, the realtor's business card, the volleyball poster, the Class of 2020 yard signs (minors, previous owners' era).
  • Crop out the novelty signs on the retail wall.

08

The website

Next.js, every page prerendered, phone first. Three live islands: the open/closed status, the pickup board and the tracker. No backend, no forms that post, nothing to break.

Where things live

  • lib/business.ts: name, address, phone, rating (update the number and date together).
  • lib/hours.ts: hours, carrier drop-off times, holiday closures. Store hours are also typed in the home description (lib/seo.ts), the /usps description and the /visit description: change those with it and bump their sitemap dates.
  • lib/service-pages.ts: the eight service pages.
  • app/(site)/usps/page.tsx: USPS shipping. It stays at /usps, short and what USPS searchers type; the store-first title and the notice under the H1 keep it from reading as a USPS page. Stamps stay off /usps, /shipping and the home strip until the owner confirms the price.
  • lib/review-quotes.ts: generated. Edit _source/reviews/gen-quotes.js and run it.
  • lib/photos.ts and _source/photos/process-photos.js: every photo.
  • next.config.ts: redirects from all 31 old cardiffpostal.com URLs and the old Vercel site.

Features

  • Live Open / Closing soon / Closed, always in Katy time.
  • Pickup board: the next carrier out and the minutes left.
  • Tracking box: detects UPS, FedEx, USPS, DHL, Amazon and OnTrac from the number (check digits included) and opens the carrier's own page. /track?n=… pre-fills, so the counter can text a link.
  • What to bring: checklists sourced from state and federal rules.
  • PMB address builder, print quote email builder.
  • 534-review section with a full star histogram, 25 verbatim quotes and customer photos.

09

Hard rules

  1. Notary (Tex. Gov't Code 406.017, 406.024). Never "notario" or "notario publico". Show the "not an attorney" notice. Any non-English notary ad needs that notice and the fee schedule in English and in that language. Fees may not exceed $10 for the first signature, $1 for each additional.
  2. Mailboxes (USPS DMM 508, 608). Addresses use PMB: 4031 FM 1463 RD STE 40 PMB 123. Never "Suite 123" or "Ste 40-123". Never claim a mailbox helps local search (Google forbids mailboxes as business locations) or hides a home address.
  3. Carriers. Names as plain text, never logos, never a four-logo strip. FedEx Authorized ShipCenter® with the ®. No USPS program name until confirmed. Never "post office". USPS copy says "USPS shipping"; every page that promotes USPS carries "Cardiff Postal is an independent shipping store, not a U.S. Post Office." No page title starts with USPS. DHL is never implied to be domestic: body copy and descriptions say DHL Express international; only a title or H1 with no room for it names DHL alone beside the other carriers. Any confirmed charge on top of USPS postage, or a stamp price above face value, goes on /usps in a plain line the same day.
  4. Passport photos (8 FAM 402.1). No "guaranteed" or "certified". "Taken to current State Department rules" only.
  5. Reviews (FTC 16 CFR 465 and 255). Word for word or not at all. Say they are picks, show the one-stars in the histogram, link to all of them. No review or rating structured data.
  6. Facts. Nothing unconfirmed goes live: no prices, no turnaround times, no founding year, no staff names, no mailbox access hours. A customer review alone never supports a service claim.
  7. Copy. No em dashes or en dashes. Credits in the footer exactly as set, in that order.

10

Facts

Checked twice, independently, on 25 September 2026. Full notes: _source/research/02-business-facts.md.

FactValueSource
NameCardiff PostalStorefront sign, Google, FedEx, UPS and DHL listings
Address4031 FM 1463 Rd, Suite 40, Katy, TX 77494-5964Google, carrier locators, Texas Comptroller
Phone / fax / email(281) 394-5778 / (832) 437-6157 / print@cardiffpostal.comStore's own site and counter mat
HoursMon to Fri 9 to 6, Sat 9 to 2, Sun closedSeven sources agree (Google, UPS, Yelp, Nextdoor, PackageHub, Instagram, store site)
Rating4.9 from 534 Google reviews (517 five-star, 13 one-star); owner replied to 514Captured from Google, 25 Sep 2026
FedExFedEx Authorized ShipCenter®; up to 150 lb, 119 x 46 x 46 in; QR code returnsFedEx locator 007wj
UPSUPS Authorized Shipping Outlet (not a UPS Store, not an Access Point)UPS locator 232371
DHLDHL Express Service Point, international only; drop-off cut-off 3:30 PMDHL locator IAH668
USPSShips and sells USPS; program status NOT confirmed, so no USPS badgeStore's own claim only
LocationFort Bend County, outside city limits, Cardiff Ranch areaUS Census geocoder, Comptroller
OwnershipNew ownership since January 2023 (the owner's own Google reply)Owner reply; Comptroller permit 2023-01-01
Google placeChIJC1z-nJcjQYYRvENeL6DlSDA (CID 3479283188295943100)Google Maps. Another CID at this address is a separate FedEx listing: never use it

11

For the owner

Open questions. Until each is answered, the site leaves that detail out or uses the most careful value.

  1. Carrier times: the board shows each carrier's own published latest drop-off (FedEx Ground and DHL 3:30 PM, UPS and FedEx Express 4:00 PM, weekdays only) and USPS as the store's posted 5:00 PM truck pickup (1:30 PM Saturday). The old website listed later times. Are the carriers' listings right, or should they be corrected in each carrier's portal?
  2. Holiday closures for the rest of 2026 and 2027. Until then, federal holidays show call to confirm (lib/hours.ts holidayWatch); confirmed closures go in closures.
  3. The script-and-globe logo as a full-size file (vector if possible), to replace the typeset stand-in and the CP icon.
  4. Notary: this store's fee, which days a notary is in, whether walk-ins are fine, and whether the fee schedule is posted at the counter (Tex. Gov't Code 603.008).
  5. Passport photos: price, whether a digital copy is included, which other countries' photos are offered.
  6. Mailbox rental: sizes, terms, prices, whether arrival notices are sent as a rule and how (customer reviews and the old site's template text mention them), and access hours (the site says nothing about access hours on purpose).
  7. Is the store enrolled as a USPS Approved Shipper under the current ownership? Until then the site shows no USPS badge, and the USPS eagle on the window poster, the counter mat and the drop-off poster at the counter is blurred in its photos.
  8. Can (281) 394-5778 receive text messages? If yes, a Text us button goes on every page.
  9. OK to keep the 25 quoted Google reviews and the customer photos on the site, each credited by first name and initial?
  10. Domain: move cardiffpostal.com from RS Websites to this site (renews 10 Dec 2026; the Google Workspace email records must stay)?
  11. Shredding, key cutting, magnets, custom crates and custom-built boxes for oversized items, bulk mailing: offered or not? None appear on the site until confirmed.
  12. Staff names (the owner and team) are left off the site; say if any should be named.
  13. USPS: stamps at face value or more, and any charge on top of USPS postage? USPS QR code returns? Money orders? Until answered, /usps and the home strip leave stamps, QR codes and money orders out (and /shipping leaves out stamps). Any confirmed charge on top of USPS postage, or a stamp price above face value, goes on /usps in a plain line the same day.
  14. Payments: which card brands, tap to pay, cash? The site's data says only credit and debit cards. Before Google reset it, the profile listed debit, credit, NFC, Visa, Amex, MasterCard, Diners and Discover: still right?
  15. Landmark: OK to say next to Little V? Only the same shopping center is verified.
  16. Seen only in customer reviews: help carrying heavy boxes, a call when a label won't scan, yard and listing signs. Offered as a rule? (Custom-built boxes and arrival notices are asked above, with crates and mailboxes.)

12

History

  1. v1.6

    Google Search Console: the site is verified for sales@mysticmediafilm.com with an HTML file at /googlee9729ac101d082a0.html (leave it in place, or verification lapses).

  2. v1.5

    SEO pass from the September 2026 market report: a /usps page for USPS searchers with the independent-store notice first (stamps, QR codes and money orders held for the owner), a Here for USPS? strip on the home page, a passport appointment block, three sourced guides (PMB address, DS-3053, 2026 holiday deadlines), directions on /visit, store-first titles and descriptions, breadcrumbs and FAQ data, a fuller Store record (Maps link, description, photos, cards), unconfirmed offer lines removed, and the We Ship window poster's USPS eagle and outdated UPS Access Point tile, and the lawyer ad in the window, blurred in the storefront and entrance photos and the share card, and the USPS eagle on the counter mat (packing, supplies, boutique and counter mat photos) and on the drop-off poster's carrier logo row (QR returns photo); carrier trucks keep their own markings. DHL is named alone only where a title or H1 has no room; body copy says DHL Express international.

  3. v1.4

    Pickup board corrected to FedEx's own published latest drop-offs for this store (Express 4:00 PM, Ground 3:30 PM, weekdays only), so every carrier row but USPS now shows the carrier's own cut-off; Saturday shows USPS only.

  4. v1.3

    Second live check: the tape's black backing now follows its tilt so no sliver shows even on ultra-wide screens; the Swipe hint and the Open-now dot no longer move (only the tape does); the Swipe hint hides for mouse users; the 4.9 score draws a partly filled fifth star; empty star-chart rows stay empty; the notary photo shows the whole NOTARY sign on desktop; mistyped links preview as Page not found; /Privacy keeps campaign tags; shorter /track title.

  5. v1.2

    Live on cardiffpostalkatytx.com, then polished after a five-lane check of the live site: star rows drawn as one graphic each (lighter first layout), a landscape notary hero, a real favicon.ico and apple-touch icons, the old /Privacy address redirected, a week of browser caching for photos, shorter search titles and descriptions, and this bible's own link preview. Per Anthony: no pause buttons, the footer plain black with no stripes or divider lines, and every sideways row (both review rows and the photo strips) swipes by thumb or drags by mouse and never moves on its own.

  6. v1.1

    After two independent reviews (facts and phone testing): the pickup board labels each time as a carrier drop-off cut-off or a store truck pickup, unconfirmed federal holidays say call to confirm, ratings carry their date, review replies credited to the store (some predate the current owner), claims narrowed to their sources, the phone menu fixed after scrolling, a pause button on the tape, and 44px tap targets.

  7. v1.0

    First edition, written with the rebuilt website on 25 September 2026: the store, the sign as the brand, colour, type, voice, graphics (tape, pickup board, shipping label), photography rules, the website system, hard compliance rules, sourced facts and the open questions for the owner.